Policies

Postage

Please allow approximately 7 business days during busy times for your order to be handmade before posting. If you are in a hurry for your order for a special event we offer an express post option for Australian customers.

Australia

  • Any order has a one off $3.30 (priority) postage charge unless;
  • you have 20 or more hair clips in your order.
  • your order contains a “bulky item”. Bulky items are posted in boxes to ensure they do not get squashed out of shape. You can order as many bulky items as you want, you will only pay for the one off bulky item postage rate (details below).
  • postage costs for large orders and orders containing heavy items will be determined during checkout. (Cost is dependent on your location in Australia to offer you the most competitive postage rate.)

Orders are sent by Australia Post.

  • We also offer
    • Registered Post Australia wide for orders of less than 20 clips or less for $5.55.
    • Bulky Item post Australia wide for $7.20.
    • Registered Bulky Item post Australia wide for $10.50.
    • Express Post (Order made and sent within 3 Business Days) for $9.95.
    • Bulky Item Express Post (Order made and sent within 3 Business Days) for $9.95.

Free Regular Post for all Australia orders $50 or more.

Express post and Registered Items can be tracked by entering the tracking number supplied in your postage notification into the Domestic tracking – Barcode number field on the Australia Post Website

International

  • Postage for International Orders is determined during checkout.
  • For international postage tracking numbers please select Express Post International or Express Courier International

Orders are sent by Australia Post airmail. They take between 7 – 21 business days delivery time depending on your location. Delays can be incurred by customs.

  • Hair Fairy Clips is not liable for any importation tax you may incur.
  • We can also offer you insurance for you order, please contact us for a quote.
  • If your country is not currently included in checkout please contact us. (Sorry, we do not post to Canada.)

Payment Policy

  • We accept PayPal, Visa and Mastercard for international and Australian Customers.
  • Payments for Visa and Mastercard are processed when your order is almost ready to make.
  • For Australian customers we also offer Internet Bank Deposits and Money Orders.
  • Payment using money orders and Internet Bank Deposits within three days of order is appreciated.
  • For international customers you can check your latest exchange rate using PayPal by clicking this link.

Email Orders

  • If you would prefer to email me your order instead of making a purchase through my website please email your order to contactus@hairfairyclips.com.au. Please include your full name, postal address and phone number. Please note that if you choose this order option, that payment can be made by bank deposit or money order only.
  • Phone calls are not possible at this time. I am a mum with three young children and I am busy caring for them through out the day. I can always be reached by email and I usually respond within 24 hours.

Product Information

  • Hair Fairy Clips are individually handmade by myself in my home studio. They are hand crafted with the up most care, attention to detail and with only the finest materials. Because each piece is unique it will not look identical to the picture on the Hair Fairy Clips website.
  • All designs have been personally tested by myself and my girls for durability and functionality before becoming part of the Hair Fairy range.
  • Hair Fairy Clips does it’s best to take pictures that show the accurate colours of all products on the website. But the colours shown on your own computer monitor will vary because of your own personal settings.
  • Hair Fairy Clips products are not mass produced and some designs and styles are only available in small quantities.

Special Orders

  • Special orders are welcome. I can put almost any embellishment you see through my website on a headband, baby snap clip or girls alligator hair clip. Please email me at: contactus@hairfairyclips.com.au with your request before ordering to check the availability and functionality of the design.
  • There is no extra cost charged when I making a special order. For example: If you choose a flower shown on a hair clip and want it made on a headband you will be charged the cost of a headband in a similar style.
  • Please allow extra time for custom orders to be made above the normal turn around period.

Return and Exchange Policy

  • Please choose carefully. Each piece is custom made for you after ordering and returns and exchanges are generally not possible unless the product is faulty or if I have made a mistake. Please contact me immediately when your parcel arrives to initiate an exchange, and return item/s within 7 days still in the original packaging.
  • Hair Fairy Clips does not accept returned items that are in working order due to the customer changing their mind. We do not accept an exchange or refund for items that have been worn and damaged due to normal wear and tear.

Disclaimer

  • Hair Fairy Clips is not responsible for the use or misuse of our products. All small items are chocking hazards for children under three. Do not use Hair Fairy Clips products without adult supervision.

Discounts

  • Hair Fairy Clips reserves the right to alter, adjust or remove discounts offered at any time.

Privacy Policy

  • Hair Fairy Clips does not record any of your credit information. All our credit card transactions are processed on secure servers.
  • Hair Fairy Clips does not onsell any email addresses. These addresses are kept for Hair Fairy Clips marketing purposes when you sign up to the Hair Fairy Clips Newsletter.

Copyright

All content on this website is subject to copyright. All rights reserved. No portion of this website can be reproduced in any form without prior written consent from Hair Fairy Clips.